All articles
Orders & Payment
Information about all things order and payment related at New English Teas.
What Payment Methods Do You Accept?
A list of all payment types we currently accept via our online store.
How Do I Cancel My Order?
All you need to know about order cancellations.
Can I Change My Delivery Address?
Information on how and when you can change your order delivery address.
Can I Change My Order?
How to request a change/amendment to your order.
Discount Codes, Promotions & Offers
All things to do with discount codes, offers and promotions.
Pre-Orders
Important information regarding the shipment of orders containing pre-order items.
What Currencies Do You Accept?
Information about accepted currencies at New English Teas.
I Have Received The Wrong Product
If something is wrong when you open the box, read here.
Something Is Missing From My Order
If something is missing from your order, help is provided here.
My Order Has Arrived Damaged
If you're order has arrived damaged, please check here.
My Payment Has Been Declined
If you have card payment issues, read here first.