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Orders & Payment

Information about all things order and payment related at New English Teas.

What Payment Methods Do You Accept?

A list of all payment types we currently accept via our online store.

How Do I Cancel My Order?

All you need to know about order cancellations.

Can I Change My Delivery Address?

Information on how and when you can change your order delivery address.

Can I Change My Order?

How to request a change/amendment to your order.

Discount Codes, Promotions & Offers

All things to do with discount codes, offers and promotions.


Important information regarding the shipment of orders containing pre-order items.

What Currencies Do You Accept?

Information about accepted currencies at New English Teas.

I Have Received The Wrong Product

If something is wrong when you open the box, read here.

Something Is Missing From My Order

If something is missing from your order, help is provided here.

My Order Has Arrived Damaged

If you're order has arrived damaged, please check here.

My Payment Has Been Declined

If you have card payment issues, read here first.