A list of all payment types we currently accept via our online store.

What Payment Methods Do You Accept?

All you need to know about order cancellations.

How Do I Cancel My Order?

Information on how and when you can change your order delivery address.

How to request a change/amendment to your order.

All things to do with discount codes, offers and promotions.

Important information regarding the shipment of orders containing pre-order items.

Information about accepted currencies at New English Teas.

If something is wrong when you open the box, read here.

If something is missing from your order, help is provided here.

If you're order has arrived damaged, please check here.

If you have card payment issues, read here first.