New English Teas

Our help centre for all important information and frequently asked questions on all things New English Teas. Includes information on delivery, returns and other answers to your questions. If the answer isn't here, you can get in touch.

Help Center - Customer Care - New English Teas

UK Delivery

US Delivery

EU Orders

International Orders (Non UK, EU, US)

Where's My Order?

My Tracking Doesn't Work

Delivery & Shipping

What Payment Methods Do You Accept?

How Do I Cancel My Order?

Can I Change My Delivery Address?

Can I Change My Order?

Discount Codes, Promotions & Offers

Pre-Orders

What Currencies Do You Accept?

I Have Received The Wrong Product

Something Is Missing From My Order

My Order Has Arrived Damaged

My Payment Has Been Declined

Orders & Payment

Returns

Delivery

Orders

Frequently Asked Questions

Do You Sell Wholesale?

Opening A Trade Account

Placing A Trade Order

Trade & Wholesale

Privacy Policy

Terms & Conditions

Business Information

Legal Stuff

Customer Service Operating Times

Where Can I Buy Your Products?

When Will An Item Be Restocked?

Get In Touch!

General

View our latest shipping information, policies, and other important information.

Information about all things order and payment related at New English Teas.

All you need to know about our returns policy at New English Teas.

Answers to questions most commonly asked. Please check here before getting in touch.

Information regarding our trade & wholesale business, applying for an account, and placing a wholesale order.

Our policies including data privacy and other boring but necessary stuff.

All the general things you might like to know.

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