EU OrdersUpdated a year ago
We aim to dispatch all orders placed before 13:00 GMT on the same working day. All international orders ship from our UK warehouse, with the exception of orders placed from our US store.
SHIPPING SERVICES
International orders are shipped by FedEx via a fully tracked delivery service.
SHIPPING COST IS CALCULATED AT CHECKOUT
Shipping cost is calculated at the checkout to give you access to the best choice of rates at any given time, inclusive of applicable customs duties and fees where this is possible in your country.
BEFORE YOU PLACE YOUR ORDER
If you are shipping to a business address, please contact us ahead of ordering to ensure we have the correct compliance information. Failure to do so may result in your order being returned to us, and this may incur additional shipping charges as a result, for which we will not be liable.
WHY IS MY SHIPPING COST SO HIGH?
International shipping is not cheap, and we use only services which we know and trust to get your items to you, where your orders are tracked from leaving our warehouse to arriving in your home.
Where possible, we offer Delivered Duty Paid shipping for international orders (DDP) which means that all hidden prices such as import duty & customs fees are included at the point of ordering.
IF YOU ARE A EU BUSINESS CUSTOMER
If you are shipping to an EU business address, please contact us ahead of ordering to provide us with your EORI number. Failure to do so may result in your order being returned to us, and this may incur additional shipping charges as a result, for which we will not be liable.
At very busy times e.g. November/December dispatch times may take slightly longer and we will always endeavor to display this information in visible locations on our store. We will always dispatch your order within 2 working days if all items are in stock, providing your order does not contain any pre-order items.
COUNTRIES WE CAN'T DELIVER TO
It is with regret that we are currently unable to ship our products to the following countries due to border regulations:
Spain, Austria
At very busy times e.g. November/December dispatch times may take slightly longer and we will always endeavor to display this information in visible locations on our store. We will always dispatch your order within 2 working days if all items are in stock, providing your order does not contain any pre-order items.